How Can a Small Hotel Use AI to Stand Out from Competitors?
— The Advanced Journey of Rich Sunshine Inn in Taiwan
As a tech addict who has a great interest in AI technology and related experiences, Jian-zhang Huang, the owner of the Rich Sunshine Inn located in Taitung, Taiwan, has been impressed with how AI technology could empower the hospitality businesses after his own experience of using Aiello voice intelligent assistant in InterContinental Kaohsiung. As he said, for no star hotels, inns or B&Bs, limited resources could be a barrier to development. Considering that most of the hardware investment costs are high, Mr. Huang tends to apply software services to his inn, for they are relatively easy to access. To upgrade and catch up with the trend of the digital future, Aiello assistant perfectly combines both hardware and software solutions, which is exactly what Mr. Huang wants.
After in-depth understanding of Aiello assistant and evaluating the overall cost threshold, Mr. Huang resolutely decided to be the first large-scale inn deploying Aiello assistant with a view to strengthening and highlighting its characteristics. Most inns do not have that much manpower to allocate. Still, Aiello assistant’s inquiry function can help deal with the demands of guests in the front line, and such a capability has made it the best supporting device to reduce the workload of the service staff in general operations.
Rich Sunshine Inn does not have a central operator. Guests need to contact the on-duty staff through LINE, a communication app, but sometimes the staff may not be able to deal with it immediately due to busyness or human factors. However, with Aiello assistant, guests with emergencies or needs can make VoIP calls. By doing so, the staff of the inn can respond to the guest demands at the remote end or outside working hours. Hotel-level services such as morning calls, housekeeping notifications, newspaper delivery, etc. can be practiced through Aiello assistant. Other functions like listening to music and news, chatting, telling stories and jokes, and other entertaining ones are also what Aiello assistant can do, which has greatly enhanced the guest experience. Moreover, the features of Aiello assistant and the information displayed on it can be customized according to the inn positioning or the owner’s preferences, optimizing guest experience with convenience, decent services, and a memorable stay.
When traveling, most of the travelers are apt to explore places they have never visited to gain the experience of different cultural customs. For them, everything is new and unfamiliar. At this point, in addition to the warm hospitality given by the owner of the inn, if there is also a fast and efficient way to provide services and local information to guests, an immersive travel and profound accommodation experiences can be built up more easily. In view of Aiello’s proficiency in AI technology as well as the software extension, Mr. Huang stated that the cooperation between Rich Sunshine Inn and Aiello is promising and full of anticipation.
Written by: Penny Huang, VP of Marketing and Partnership in Aiello